Shipping and returns
At RG Decants, we're committed to making your experience as smooth as your favorite scent. Discover everything you need to know about receiving your cologne samples and our hassle-free return process.
Shipping your scent
We understand you're eager to receive your new cologne samples. We primarily offer standard and affordable shipping to ensure your order arrives efficiently. While specific delivery times can vary, we aim for timely delivery so you can enjoy your fragrances as soon as possible. Our focus is on providing a cost-effective shipping solution without compromising on the care of your package.
Understanding shipping costs
Shipping costs are calculated based on the weight and destination of your order, ensuring fair and transparent pricing. We're happy to offer complimentary shipping for all orders exceeding $50. This is our way of saying thank you for choosing RG Decants and making your fragrance journey even more delightful.
Easy returns and exchanges
Your satisfaction is our priority. If you need to return or exchange a cologne sample, please contact us directly. We offer a generous 30-day return policy from the date of purchase, provided the item is unused. To initiate a return or exchange, simply reach out to our customer service team, and we’ll guide you through the process.
Damaged items
In the unfortunate event that your cologne sample arrives damaged, please contact us immediately. We are committed to making things right and ensuring you receive your order in perfect condition. Provide us with details and, if possible, photos of the damage, and our team will promptly assist you with a resolution, whether it's a replacement or a refund.